Frequently Asked
Questions.
Everything you need to know about our vodka, orders and more.
The Product
What is Urban Spirit Vodka made from? +
Urban Spirit Vodka is distilled from pure cane sugar, which gives it a naturally smooth finish with no harsh grain aftertaste. It's the same base across all our flavours — Signature, Cherry, Gingerbread, Limoncello, Coconut, Watermelon and Salted Caramel.
Is Urban Spirit Vodka gluten-free? +
Yes. Because we distil from cane sugar rather than grain, Urban Spirit Vodka contains no gluten — making it a great choice for those with gluten sensitivities.
What ABV is Urban Spirit Vodka? +
Most of our range is bottled at 40% ABV — the classic strength for smooth, balanced drinking. The exception is our Limoncello Vodka, which is bottled at 25% ABV for a lighter, more citrus-led style.
Has Urban Spirit won any awards? +
Yes — twice. Urban Spirit Signature Vodka was awarded Silver at The Global Vodka Masters 2025, then returned in 2026 to claim MASTER — the competition's highest accolade — at The Global Vodka Masters 2026. Both awards are judged by The Spirits Business and represent independent recognition that what we're making genuinely stands up against the world's best.
Orders & Delivery
How long does delivery take? +
We aim to dispatch all orders within 1–2 working days. Delivery typically arrives within 3 working days of dispatch. Order by 8pm for same-day processing.
Do you deliver across the UK? +
Yes — we deliver to all mainland UK addresses. If you're in Northern Ireland, the Highlands, or the Islands, please contact us and we'll arrange delivery.
What if my order arrives damaged? +
We take great care in packaging every order, but if something arrives damaged, please contact us at hello@urbanspiritvodka.co.uk with a photo and we'll sort it right away.
Returns & Refunds
What is your returns policy? +
If your order arrives faulty or damaged, we'll replace it or issue a full refund — no questions asked. As alcohol, we're unable to accept returns of opened or undamaged bottles, but if something's wrong, we'll always make it right.
Stockists & Trade
Where can I buy Urban Spirit in person? +
We're stocked in a growing number of venues across Greater Manchester and the North West. Visit our Where to Find Us page for the full current list.
I'd like to stock Urban Spirit — how do I get in touch? +
We'd love to hear from you. Fill in our Trade Enquiry form and we'll be in touch within 48 hours to discuss terms, pricing and delivery.
Still have questions?
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